Currently, KOHO’s Credit Building tool pulls your score directly from Equifax. The score may differ from what you’re seeing using other score reporting services because there are two major credit bureaus in Canada and these agencies may have different criteria for scoring your credit!

If your credit score is showing up differently with the same bureau, we suggest verifying your personal information associated with your Equifax account, like your First Name, Last Name, Date of Birth, Address, and Phone Number. Once you've made the necessary updates on Equifax, you should see the corrected information reflected in your credit report within 4–6 weeks.

You can reach out to Equifax directly by giving them a call at 1-800-465-7166, or you can also log into your account on Equifax's website.